FAQ
- How do I login?
If this is your first login please enter the following details:
User ID: Your personal or business email address
Password: Use the default generic password provided
Please note: If you haven't started your employment yet, your username will be your personal email address. After you begin your employment, your username will switch to your business email address.
After using the Icon Cancer Centre password (please note it is case-sensitive), you'll be prompted to create your own password
- What is my password?
If you cannot remember your password you can reset it by clicking on the 'Forgot Password' link on the login page.
You will need to complete a Password Reset Form with the following details:
- User Name
- First Name
- Last Name
- Email address
A password reset link will be emailed to the address you provided on the Password Reset Form.
- What is my User ID?
Your user name is your personal or business email address. - Can I change my uniform allocation?
Unfortunately DTY cannot change uniform allocations without written authorisation from Icon Cancer Centre Head Office. If you have any questions regarding your allocation please discuss with your uniform coordinator. - How long will my order take?
Orders usually take approximately 2 weeks from order date if branding and embroidery is required, however, we usually keep a certain amount of embroidered stock on hand and if these are available then your order will be shipped within 1-2 days.
Please keep in mind that orders taken during bulk rollout will generally take longer.
- How is my order shipped?
All orders are posted from the DTY warehouse in Rowville VIC via Australia Post. All parcels are trackable and require signature on delivery.
Standard delivery time depends on your location but usually takes up to 5 business days. Delivery to more remote locations may take extra time. - Can I pick up my order?
If you prefer to pick up your order you will need to advise DTY as soon as your order is placed. Please contact us on 03-9753 2555 to arrange order pick up.
Our pick up address: DTY, 31 Enterprise Drive, Rowville VIC 3178 - Can I change or delete my order?
If the status of your order is 'Approved' we can still change or delete your order. If the status of your order is 'Processing' we may not be able to change or delete you order. Despatched orders cannot be changed or deleted, instead you will need to submit a return/exchange.
If you paid for your order via a credit card, please contact us to change or delete your order.
Please contact us on 03-9753 2555 to discuss any changes to your order. - Can I return or exchange items?
Items can be returned or exchanged in accordance with company rules. You can submit return/exchange requests online.
Please refer to our Returns Policy for more details. - What does the status Approved, Processing, Despatched and Part Delivery mean?
Approved:
Your order has been received and approved by Icon Cancer Centre and DTY.
Processing:
Your order is currently being processed by DTY in preparation for postage.
Despatched:
Your order has been posted and it's on its way. Click on the Despatched link to track your order.
Part Delivery:
Some of your items have been despatched but some may be on Back order. Back ordered items will be despatched as soon as possible.
- What is a back order?
A Back order is created when an item is temporarily out of stock. This will be noted on your order. Items on Back order will be sent separately as soon as the stock is available again. - Can I track my orders online?
Yes, you can track you order once the status is set to Despatch. Simply click on the Despatch link in your orders list and you will be automatically redirected to Australia Post tracking. - Can I come in for a fitting?
Fittings can be arranged by appointment only at our head office, which is located at 31 Enterprise Drive, Rowville VIC 3178. Unfortunately once the initial roadshows are completed we cannot offer fittings at other locations.
Please contact us on 03-9753 2555 to make a fitting appointment. - How do I determine my correct size?
To help choose the right size for you, each garment has a size chart with fit measurements and most garments have a size calculator that can recommend a suitable size.
To best use these helpful tools, you will need to take your chest, waist and hip measurements. Once you have your measurements in centimetres simply enter the relevant measurement into the calculator or compare it to the fit measurements provided.
If you're still unsure of your size please contact us on 03-9753 2555 and we'll be happy to help. - What is Made-For-You and how long does it take?
At DTY, we are committed to inclusivity and meeting the unique needs of all team members through our Made-For-You service.
This service provides custom-tailored uniforms designed to meet the unique requirements of individuals who require alternative sizing options or special modifications to their uniforms.
Here is a breakdown of how our "Made-For-You" service works:- Select "MFY" ("Made-For-You") as the sizing option for your chosen uniform styles and submit your order.
- Our friendly Customer Care team will promptly reach out to you to have a detailed discussion about your specific needs and requirements.
- Once sizing and requirements are established, our Production team coordinates the manufacturing of your uniforms over a period of 8-10+ weeks.
- After a final check by our Quality Control team, your custom-tailored uniforms are shipped directly to you.
Please note that our "Made-For-You" service is specifically designed to accommodate eligible customers who fall outside our standard size range or have specific needs related to cultural dress requirements, fabric allergies, disabilities, and more. However, it is important to clarify that this service is not intended for minor alterations such as pant shortening or similar garment modifications.
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