Returns Policy

Making A Claim

1. To return your garments, please use the online returns form which can be found by clicking on "MAKE A CLAIM" in the order details.
   
   All items returned must be in their original condition.
   

Exchanging an Item

1. If you're not completely satisfied with your purchase and the garments are not embroidered, you can return the item(s) to us in their original condition* within 30 days of receipt.
   Please note
   
   
      1. You must send the item(s) back with a copy of the Approval email - your return may be rejected if the items are received without the approval email.
      2. Returned items must reach us within 14 days of receipt of the email/approval.
      3. Returned items must be sent back in their original condition, preferably in the orginial packaging or suitable replacement.
      4. Your parcel is your responsibility until it reaches us.

Faulty/Incorrectly Supplied

1. For faulty or incorrectly supplied items, DTY will provide you with a reply paid number to use when returning the items back to us.

*Original Condition means items must still have all tags attached, free from any marks or scent arising from perfume, aftershave or deodorant and preferably returned in the original packaging or suitable replacement. We are unable to accept returns where there is evidence that instructions have not been followed.

^## Special make garments, that is garments that have been made specifically for you according to your measurements are not eligible for exchanges/returns unless it is faulty or incorrectly supplied.

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