FAQ
- How do I login?
If this is your first login please enter the following details:
User ID: Your employee number
Password: default generic password
Please note that the password is case sensitive.
Once the National Pharmacies password has been used you will be prompted to create your own password.
- What is my password?
If you cannot remember your password you can reset it by clicking on the 'Forgot Password' link on the login page.
You will need to complete a Password Reset Form with the following details:
- Employee ID
- First Name
- Last Name
- Email address
A password reset link will be emailed to the address you provided on the Password Reset Form.
- What is my User ID?
Your user ID is your employee number - Can I change my uniform allocation?
Unfortunately DTY cannot change uniform allocations without written authorisation from National Pharmacies Head Office. If you have any questions regarding your allocation please discuss with your uniform coordinator. - How long will my order take?
Orders usually take approximately 2 weeks from order date if branding and embroidery is required, however, we usually keep a certain amount of embroidered stock on hand and if these are available then your order will be shipped within 1-2 days.
Please keep in mind that orders taken during bulk rollout will generally take longer.
- How is my order shipped?
All orders are posted from the DTY warehouse in Rowville VIC via Australia Post. All parcels are trackable and require signature on delivery.
Standard delivery time depends on your location but usually takes up to 5 business days. Delivery to more remote locations may take extra time. - Can I pick up my order?
If you prefer to pick up your order you will need to advise DTY as soon as your order is placed. Please contact us on 03-9753 2555 to arrange order pick up.
Our pick up address: DTY, 31 Enterprise Drive, Rowville VIC 3178 - Can I change or delete my order?
If the status of your order is 'Approved' we can still change or delete your order. If the status of your order is 'Processing' we may not be able to change or delete you order. Despatched orders cannot be changed or deleted, instead you will need to submit a return/exchange.
If you paid for your order via a credit card, please contact us to change or delete your order.
Please contact us on 03-9753 2555 to discuss any changes to your order. - Can I return or exchange items?
Items can be returned or exchanged in accordance with company rules. You can submit return/exchange requests online.
Please refer to our Returns Policy for more details. - What does the status Approved, Processing, Despatched and Part Delivery mean?
Approved:
Your order has been received and approved by National Pharmacies and DTY.
Processing:
Your order is currently being processed by DTY in preparation for postage.
Despatched:
Your order has been posted and it's on its way. Click on the Despatched link to track your order.
Part Delivery:
Some of your items have been despatched but some may be on Back order. Back ordered items will be despatched as soon as possible.
- What is a back order?
A Back order is created when an item is temporarily out of stock. This will be noted on your order. Items on Back order will be sent separately as soon as the stock is available again. - Can I track my orders online?
Yes, you can track you order once the status is set to Despatch. Simply click on the Despatch link in your orders list and you will be automatically redirected to Australia Post tracking. - Can I come in for a fitting?
Fittings can be arranged by appointment only at our head office, which is located at 31 Enterprise Drive, Rowville VIC 3178. Unfortunately once the initial roadshows are completed we cannot offer fittings at other locations.
Please contact us on 03-9753 2555 to make a fitting appointment. - How do I determine my correct size?
To help choose the right size for you, each garment has a size chart with fit measurements and most garments have a size calculator that can recommend a suitable size.
To best use these helpful tools, you will need to take your chest, waist and hip measurements. Once you have your measurements in centimetres simply enter the relevant measurement into the calculator or compare it to the fit measurements provided.
If you're still unsure of your size please contact us on 03-9753 2555 and we'll be happy to help. - How long does a Special Make item take?
Special make items are made to your particular requirements and measurements so take longer than a standard order. Typically a Special Make order takes approximately 8 weeks.
You will need to provide us with accurate body and/or garment measurements as soon as possible. We cannot process your Special Make order until we have received your measurements so please contact us 03-9753 2555 as soon as you’ve placed your order.
Please note that Special Make items cannot be returned or exchanged so it’s important that the information you provide is correct.
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