FAQ

• How do I login?

  If this is your first login please enter the following details:

  User ID: Your business email address
  Password:Use the default generic password provided

  You will be prompted to change this password upon your first login to the uniform portal.

• What is my password?

  If you cannot remember your password you can reset it by clicking on the 'Forgot Password' link on the login page.

  You will need to complete a Password Reset Form with the following details:

  User Name (Your business email address)
  First Name
  Last Name
  Email address

  A password reset link will be emailed to the address you provided on the Password Reset Form.

• What is my User ID?

  Your user name is your business email address.

• Can I change my uniform allowance?

  DTY cannot change uniform allowance without written authorisation from Burnside Hospital Head Office. If you have any questions regarding your allowance please discuss with your Manager.

• How long will my order take?

  Orders usually take approximately 2 weeks from order date if branding and embroidery is required, however, we usually keep a certain amount of embroidered stock on hand and if these are available then your order will be shipped within 1-2 days.

  Please keep in mind that orders taken during bulk rollout will generally take longer.

• How is my order shipped?

  All orders are posted from the DTY warehouse in Rowville, VIC via Australia Post. All parcels are trackable and require signature on delivery.

  Standard delivery time depends on your location but usually takes up to 5 business days. Delivery to more remote locations may take extra time.

• Can I pick up my order?

  If you prefer to pick up your order you will need to advise DTY as soon as your order is placed. Please contact us at hello@designstoyou.com.au to arrange order pick up.

  Our pickup address:

  Designs To You,
  31 Enterprise Drive,
  Rowville VIC 3178

  Our business hours:

  Mon-Fri: 9:00AM – 5:00PM

• Can I change or delete my order?

  If the status of your order is 'Approved' we can still change or delete your order. If the status of your order is 'Processing' we may not be able to change or delete you order. Despatched orders cannot be changed or deleted.

  Please contact us at hello@designstoyou.com.au to discuss any changes to your order.

• Can I return or exchange items?

  Returns are accepted only for faulty or incorrectly supplied garments in accordance with Burnside Hospital's uniform policy.

• What does the status Approved, Processing, Despatched and Part Delivery mean?

  Approved:

  Your order has been received and approved by Icon Cancer Centre and DTY.

  Processing:

  Your order is currently being processed by DTY in preparation for postage.

  Despatched:

  Your order has been posted and it's on its way. Click on the Despatched link to track your order.

  Part Delivery:

  Some of your items have been despatched but some may be on Back order. Back ordered items will be despatched as soon as possible.

• What is a back order?

  A back order is created when an item is temporarily out of stock. This will be noted on your order. Items on back order will be sent separately as soon as the stock is available again.

• Can I track my orders online?

  Yes, you can track you order once the status is set to Despatch. Simply click on the Despatch link in your orders list and you will be automatically redirected to Australia Post tracking.

• Can I come in for a fitting?

  Fittings can be arranged by appointment only at our Head Office, which is located at 31 Enterprise Drive, Rowville VIC 3178.

  Please contact us at hello@designstoyou.com.au to make a fitting appointment.

• How do I determine my correct size?

  To help choose the right size for you, each garment has a size chart with fit measurements and most garments have a size calculator that can recommend a suitable size.

  To best use these helpful tools, you will need to take your chest, waist and hip measurements. Once you have your measurements in centimetres simply enter the relevant measurement into the calculator or compare it to the fit measurements provided.

  If you're still unsure of your size please contact us at hello@designstoyou.com.au and we'll be happy to help.